Support FAQs

I’VE FORGOTTEN MY PASSWORD

So long as you have logged into the service for the first time, you can reset your password yourself at https://passwordreset.microsoftonline.com/

Your should use your @gpinthecloud.co.uk email address.

WHAT DETAILS DO I NEED TO USE TO ACTIVATE MICROSOFT OFFICE?

If you have been provided with an N365 account you should connect to Office using your nhs.net credentials.

I WANT TO REQUEST A GPintheCloud ACCOUNT

End users cannot request a GPitC Account themselves. New accounts must be requested either through your locum agency or through your CCG or ICS.

For Locum accounts, you need to book a session with a practice and once that is accepted, the request for a new account will be created automatically.

I HAVE A LOCUM BOOKING WITH A PRACTICE BUT HAVEN’T HAD MY ACCESS DETAILS FOR GPitC

It can take up to 48 hours for the initial account to be created. Once this is done you will receive an email from ‘help@integy.co.uk’ with your account details.

I’VE WAITED 48 HOURS AND STILL DON’T HAVE MY ACCOUNT DETAILS

Please check your spam folder for a message from ‘help@integy.co.uk’. If you cannot find the setup email then please speak to your locum agency, CCG or ICS as we cannot create new accounts require authorisation from one of these groups.

MY GPintheCloud ACCOUNT WAS SETUP TO WORK AT PRACTICE A. CAN I USE IT TO WORK AT PRACTICE B OR C?

GPitC is licensed on a CCG/ICB basis so you are able to use the same licence to work across multiple practices in the same CCG/ICB region. You may not use the licence to work with practices in a different CCG/ICB region unless that commissioner also licences GPitC for you.

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