How to get further support

We have a Service Desk and escalation team ready to help you should you have any support enquiries or feedback that helps improve the service further.

Prior to contacting support, please ensure that the issue you are experiencing is not already covered in the Known Issues / FAQs sections of this website.

If after consulting the support pages you still require assistance, support can be reached by calling: 01752 398547

Phone support is available on Business Days from 0730-1900. We do not respond to support requests by email, though may communicate with you by email once your initial issue has been logged.

The following information will be required, to assist in resolving your issue:

  • Name
  • If this is an issue occurring as part of first setup or an error that has started after previous successful use
  • Operating System and version, you have installed on your device (we no longer provide support to Apple Macs)
  • If you are running the latest Microsoft Remote Desktop Client
  • The type of Smartcards you are using, the Model and Manufacturers origin if this is available
  • If you are receiving an error message, a screenshot of this

The support team will likely want to remote connect to your device and share the screen to be able to provide further advice. This will be carried out via Microsoft Teams so please ensure that this is installed.

This website is using Google Analytics. Please click here if you want to opt-out. Click here to opt-out.